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The following terms and conditions shall apply to all sales agreements between Carinelli Group Srl (hereinafter referred to as the "OWNER") and the online Buyers (hereinafter referred to as the "USER") on the website (hereinafter referred to as "THE WEBSITE") and have to define the discipline of purchase of products and services, carried out remotely and available on the site itself through Internet, according to Italian regulations. These conditions can be modified and the publication date on the website is equivalent to the date of coming into effect.

Carinelli owner and services

Carinelli Group Srl
Recanati (MC) 62019 Via Giosuè Carducci, 15 VAT: 01773930431

Object of the contract

With the following general conditions of sale, the OWNER sells and the USER buys remotely tangible movable goods shown and offered for sale on THE WEBSITE. The contract concludes itself exclusively through Internet, by the USER access to THE WEBSITE and the purchase in accordance with the procedure provided by the website itself.

The USER agrees to inspect the present general conditions of sale, prior to confirmation of your order, in particular the pre-contractual information provided by the OWNER and to accept them by affixing a flag in the indicated box.


In order to use the Service or any part of it, the USER must register himself/herself by providing all the data required in the registration form in a truthful and complete way and must fully accept the privacy policy and the general terms and conditions. The USER has the responsibility to keep his/her own login credentials.

Purchase procedure

Each order represents an offer for the purchase of products. Orders depend on the availability and the acceptance of the OWNER.

The USER must select the products and make the check-out, after checking carefully and possibly after modifying the information contained in the order summary. The order is made by the confirmation of the same and depends to payment of the price, taxes and shipping costs indicated in the order summary form.

The Receipt of processing an order doesn’t constitute the acceptance of the order. The conclusion of the contract equals to the time of the Order Confirmation by the OWNER to the email address provided by the USER. The OWNER reserves the right not to confirm an order by communicating it within 20 days from the purchase, writing to the email address associated to the purchase and explaining the unavailability of one or more purchased products. In this case the OWNER will refund the price of shipping charges incurred by the USER.

Product availability

The availability of the products refers to the actual availability at the moment of the order. This availability is indicative, depending on the simultaneous presence of multiple users on the site; products could be sold to other USERS before confirming the order.

Even after sending the e-mail order confirmation sent by the OWNER, there may be cases of partial or total unavailability of the goods. In this case, the order will be automatically modified with the elimination of the product unavailable and the USER will receive an e-mail immediately.

If the USER requires the cancellation of the order, within 24 hours from the purchase of products, solving the contract, the OWNER will refund the amount paid within 2 days from the day of USER's decision to end the contract.

Prices, descriptions or products availability on display are subject to change without notice.
Photos are for information only and don’t constitute a guarantee of product quality.

Order performance

The Order is executive in the terms specified in the summary page and in the e-mail order confirmation, subject to the availability of the purchased product.

The OWNER isn’t responsible for damages due to delivery and conditions that not depends on unpredictable circumstances by the parties at the time of the Order Confirmation.

Prices of products

All the selling prices of the products indicated on the WEBSITE are expressed in Euros and include VAT and taxes.
Shipping costs aren’t included in the purchase price, but they are indicated and calculated at the conclusion of the buying process before payment.
The USER accepts the right to the OWNER to modify its prices at any time, however the goods will be invoiced on the basis of the prices listed on the website at the time of the order (created and indicated in the e-mail confirmation sent to the USER by the OWNER.

Metodi di pagamento

The payment order will have to be finalized while placing the order. The USER can perform an online payment of the price of the Products and the relevant delivery costs by PayPal or by credit card, as indicated on the WEBSITE, or by bank transfer.

PayPal / Credit Card

Once the order is confirmed, the USER will be redirected to PayPal's website where he/she will make the payment with the account or using a card, also prepaid, or at least according to the methods accepted by Paypal in compliance with the relevant conditions.

Bank Transfer

Once the order is confirmed, the USER will have to pay the bank transfer to the following bank:

Account Carinelli Group S.r.l.
Iban: IT16R0200837497000105090194
Bic/Swift UNCRITM1Q82


The OWNER will only accept orders to be delivered on the Italian territory and to the Countries listed below. Products will be delivered by carrier to the address indicated by the USER at the time of the order, no later than 15 days from the date of the receipt by the USER of an e-mail order confirmation sent by the OWNER.

For every order placed on the WEBSITE, the OWNER emits regular transport document for the shipped goods. The receipt is available and printable in the "My Orders" space of "My online account " form of the USER. The document will contain the information provided by the USER during the purchase process. After issuing the document, you can not make any changes to the data indicated in the same file.

Throughout Italy, shipping is free for orders over € 49,00, for smaller orders shipping costs are amounted to € 8,00. Abroad, shipping is free for orders over € 250,00, for smaller orders shipping costs are amounted to € 15,00. Deliveries are made during normal business hours at the address indicated by the USER and in the manner specified in the order summary.

Upon delivery, the USER must verify the content specifying any anomalies in the delivery form.
If not collected within the period specified by the carrier, products will be returned to the OWNER and the USER will be refunded of the price of the products but not of the shipping costs. The OWNER can not be held responsible for errors in delivery due to inaccuracy or incompleteness in filling in the purchase order by the USER, for any damage occurred to the Products after delivery due to the carrier or delay in delivery attributable to it.

List of Countries

  • Austria
  • Belgium
  • Bulgaria
  • Croatia
  • Cyprus
  • Denmark
  • Estonia
  • Finland
  • France
  • Germany
  • Greece
  • Hungary
  • Ireland
  • Italy
  • Latvia
  • Lithuania
  • Luxembourg
  • Malta
  • Holland
  • Poland
  • Portugal
  • Czech Republic
  • Romania
  • San Marino
  • Slovakia
  • Slovenia
  • Spain
  • Sweden

Right of withdrawal

In case of purchase of products or services on the site, the USER has the right to terminate the contract without giving any reason within 14 days. The withdrawal period will expire after 14 days from the day when the USER or a third person - different from the carrier and indicated by the USER - acquires the physical possession of the goods. To exercise the right of withdrawal, the USER is obliged to inform the holder of the decision to withdraw by an unequivocal statement sent to the contact.

Effects of withdrawal

If the USER withdraws from the contract, he/she will be refunded of all payments received in favor of the OWNER, including the cost of delivery (except additional costs arising from the possible choice of a type of delivery other than the least expensive type of offered standard delivery) without undue delay and in any event no later than 14 days from the day when the OWNER is informed of the USER's decision to withdraw from this contract. These refunds will be made using the same means of payment chosen by the USER during the initial transaction, unless the user has expressly agreed otherwise. The refund may be suspended until receipt of the goods or up to the demonstration by the USER of having sent back the goods. The USER shall send back the goods and deliver them to the OWNER within 14 days from the day on which the client communicates the withdrawal from the contract. The deadline coincides with the day when the goods are sent back before the expiration of the 14 day period. The costs of returning the goods will be paid by the USER. The USER only is responsible for the decrease in value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Limitations to the right of withdrawal of products

damaged products or used goods, even in part, are not replaced or refunded. The USER must put in the packing box a copy of the delivery note received. The right of withdrawal won’t be applied to goods made to specifications or clearly personalized or which are liable to deteriorate rapidly by their nature, sealed and don’t lend themselves to be returned for hygienic reasons that are related to health protection and have been opened after delivery.


Legislative Decree no. 21/2014 - implementing Directive 2011/83/ EU on consumer rights


The USER, who buys as a consumer, has the right to warranty on products and services purchased in 24 months from purchase limits and conditions established by law, in case of a communication of founded defects to the OWNER, in the same way provided by the withdrawal within 2 months after discovery. To exercise the right to guarantee, the USER is obliged to return the product by following the instructions indicated in the specific section of the WEBSITE or, failing that, by contacting the OWNER.

The service is provided "as it is"

The Service is provided by the OWNER "as it is" without expressing or implied warranty for its accuracy or availability.

Interruption of service

The OWNER reserves the right to add or remove functionality or features or suspend or stop altogether the provision of the Service, either temporarily or definitely. In case of definitive interruption, the OWNER will act as possible to enable the USER to take the information owned by the OWNER.

Resale of the service

The USER is not permitted to reproduce, duplicate, copy, sell, resell or exploit any portion of the site and its services without the expressed permission of the OWNER, guaranteed directly or through a specific reseller program.


The USER agrees to indemnify the OWNER (as well as any company controlled by him or affiliates, representatives, directors, agents, licensees, partners and employees) from any obligation or liability, including any legal fees incurred to defend themselves in court, which may arise in respect of damage caused to other Users or third parties, with regard to online uploaded contents, the violation of the law or the terms of the present conditions of service.

Permitted use

USERS may not:

Reverse engineering, decompile, disassemble, modify or create derivative works based on the WEBSITE or any portion of it;

Circumvent the computer systems used in the site or by its licensors to protect content accessible through it;

Copy, store, edit, change, prepare derivative works of, or alter in any way any the content provided by the WEBSITE;

Use any robot, spider, site search applications, automated process or means to access, retrieve, making scraping or index any portion of the site or its contents;

Rent, license or sub-license of the material present on the WEBSITE;

Defame, abuse, harass, implement threatening practices, threaten or otherwise violate the rights (such as rights of privacy and publicity) of others;

Distribute or publish illegal, obscene, unlawful, defamatory or inappropriate content;

Use the Site in any improper manner as to violate these Terms.

Privacy policy

For information on the use of personal data, USERS should refer to the privacy policy of the WEBSITE.

Age requirements

USERS declare to be of age according to the laws of the government. If they are under 18 years old, they can’t use the WEBSITE.

Limitations of liability

The OWNER, within the limits of the applicable law, is liable for contractual and non-contractual damages to USERS or third parties only when they are immediate and direct consequence, by intent or gross negligence, of the activity of the WEBSITE.

The USER shall indemnify and expressly raise the OWNER from any liability, to the extent permitted by applicable law, in relation to any damages or claims of any type and typically own and / or third parties including direct, indirect, punitive, incidental, special damages resulting from lost profits,

lost revenues, loss of data or replacement costs resulting from or in any way connected with this agreement.

The OWNER doesn’t assume liability for disruptions caused by force majeure or unforeseeable circumstances, malfunctions and disruptions of the Internet, disability to execute the order within the time stipulated in the contract.

Changes to these terms

The OWNER reserves the right to make changes to these Terms at any time, by giving notice to the USER by being published within the WEBSITE.

The USER, who continues to visit the WEBSITE following the posting of changes, accepts the new Terms without reservation.


The OWNER reserves the right to transfer, assign, novate or subcontract all or any rights or obligations under these Terms, basing on the fact that the rights of the USER are provided herein and not jeopardized.

The USER may not assign or otherwise transfer their rights or obligations under these Terms without the written consent of the OWNER.


All communications relating to the WEBSITE should be sent using the listed contact information.


If any provision of these Terms is held invalid or unenforceable, that clause will be eliminated while the remaining provisions will not be influenced by this and will remain effective.

Law and jurisdiction

These Terms and all disputes relating to the performance, interpretation and validity of this contract are subject to the Italian laws.

The parties agree to donate any dispute, within the limits of applicable legislation, to the jurisdiction of the Italian courts with exclusive jurisdiction identified in the Court of Milan, or in the hole of residence or domicile of the consumer.



The service offered by the OWNER as described by these terms and within the WEBSITE.


The natural or legal person using the service.

Terms and conditions (or terms)

These Terms of Service, which form a legally binding agreement between the USER and the OWNER.

Receipt of order processing

It indicates the email the OWNER sends after receiving the order.

Order confirmation

It indicates the email the OWNER sends since the products are sent in a shipping confirmation of all or part of the purchased products.